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For immediate questions or concerns please call your local office which can be found Here.
Emails may take up to 2 business days for a response
Most heating oil questions can be answered with the information on Our SAC Energy Heating Oil Page.
Please visit this page for the fastest answers to many of your questions.
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  • Out of Oil

    We usually take about 1-2 business days to reply to emails. However, if you're facing an urgent oil shortage, please give your local office a call. We're here to assist you quickly and ensure you have the support you need right away!

    Alternatives: If you're in a pinch and your oil runs out, don't worry! Many gas stations offer off-road diesel and kerosene, which can be a great temporary fix to keep your furnace going. Just pick up a few gallons to tide you over until your next oil delivery. Stay warm and safe!

  • My delivery was less than what I ordered. Will I get a refund?

    Yes! Once we've processed your delivery, our office team will promptly refund any difference to your account. Just give us a little time, typically 1-3 business days, to get everything sorted out for your order. We're here to ensure everything goes smoothly for you!

  • The price has gone down. Will I get the lower price?

    Yes! If our prices drop on the day of your delivery, we'll happily charge you the lower rate. And don't worry if prices have risen since you placed your order – we'll honor the lower price that was in effect when you ordered. Our commitment is to always offer you the best price available, ensuring you get fantastic value every time!